Chasing Competitors Instead of User Needs by Jeff Humble Dear Reader, Have you ever had a CEO who was overly obsessed with beating the competition? I know I have. You may not have realized exactly how this can be toxic. So, I'd like to help you out with two case studies. Here is a tale of two companies and how they handled the competition. The first took a company-first approach while the second took a user-first approach. It goes like this... Company-First: The Rise & Fall of Google+ Google+...

Stop Being the ‘Nice’ Designer. Start Running the Room. By Hannah Baker Dear Reader, Product design isn’t just about creating great experiences. It’s about getting sh*t done in a world where no one agrees on anything. You’ve been there. Stakeholder meetings where opinions fly, decisions stall, and somehow, you’re tasked with making it all make sense. What is Facilitative Leadership? Facilitative leadership is about leading without authority. It’s not about being the loudest voice in the room...

Designing an AI-Powered Automation System by Jeff Humble Dear Reader, This week, I want to share something I use behind the scenes. I want to share something very nerdy that I've been working on 🤓 It's an automation system that I'm using to experiment with AI. If you've ever used a tool like Zapier, then you might like this sort of thing. I built it with Discord and Activepieces, and it's completely free. It looks like this: Here are some of the use cases: Work Automation - a productivity...