Why 100,000 people laughed (and winced)


A Workshop Agenda No One Wants

By Hannah Baker


Dear Reader,

Last week, I posted a fake workshop agenda on LinkedIn.

The kind we’ve all been in that drains your will to collaborate.

I shared it as a joke.

It reached 100,000+ people • 800+ likes • 100+ comments • 20+ reposts

But the comments weren’t just laughs.

They were…grief.

People didn’t just say “ha ha, I’ve seen this.”

They said: “Oh no. I’ve run this.”

The real takeaway? We’re not bad at facilitation, we have to break the status quo.

We inherited a broken structure and have been asked to lead alignment without being taught how.

So I read through all the comments and pulled out five surprising truths about what actually breaks collaboration in real life:

  1. Icebreakers aren’t the problem, irrelevance is
    People hate exercises that feel disconnected to why they’re there. A warm-up that’s grounded in purpose? Totally different vibe.
  2. The need for long recaps isn’t a people problem
    It’s a process signal. When no one knows where decisions live, the team gets stuck reliving the past instead of moving forward.
  3. Senior derailers are unmet alignment
    Late-stage comments from someone senior isn’t sabotage, it’s a signal that strategic clarity wasn't locked in, you can plan for that.
  4. Participation doesn’t mean progress
    A room full of ideas on sticky notes may feel productive, but unless they converge, they loop. Outcomes need direction, not just input.
  5. Facilitation fatigue is real
    That feeling of carrying the whole session on your shoulders? It’s not just pressure it’s doing invisible emotional work.

After reading all those comments, I realized I’ve been quietly collecting my ways to handle some of these moments.

Not because I planned to, just because I’ve had to.

So I pulled them together into something simple, a set of tools I use when a session starts to lose focus or stall out.

I put them together in a free Workshop Rescue Kit.

It’s not a masterclass. It’s a field guide.

Each section covers:

  • A common “oh no” moment (e.g., silence, derailment, overtalking)
  • A simple facilitation move I use to respond
  • Why it works (and what it shifts)
  • A prompt for you to write your version in your voice

Because it’s not about sounding like me.

It’s about leading with confidence, even when things get messy.

If that sounds like something you could use when things go sideways, grab it here:

And if any of those five truths hit home, I’d love to hear which one. What’s your go-to rescue move when a session starts to spin?


COURSE: Defining UX Strategy
Learn to design a winning strategy that aligns design with business.
Buy a Seat


COURSE: Facilitating Workshops
Learn to turn meetings into momentum and clear decisions.
Add me to the Waitlist

New dates announced in December!


Until the next meeting agenda fiasco,

Hannah Baker
Facilitator & Co-Founder
The Fountain Institute

The Fountain Institute

The Fountain Institute is an independent online school that teaches advanced UX & product skills.

Read more from The Fountain Institute
People surrounded by bright question and exclamation marks, representing uncertainty and judgment.

When Frameworks Fail and Gut Feelings Take Over By Hannah Baker Dear Reader, You know that moment when the data looks clear, the framework is airtight, and yet something in your stomach says, don’t do it? That’s judgment, the quiet, inconvenient voice that shows up when the evidence has already spoken. It’s also the thing most of us struggle to explain, even though our careers depend on it. Businesses love reasoning. We build frameworks to make decisions look rational, dashboards to make them...

Last-Minute Halloween Costumes for Designers 🎃 by Jeff Humble Dear Reader, It's time to expose your designer trauma to the whole world. It’s that time of year again, when we’re forced to stop nudging rectangles long enough to remember Halloween exists, and suddenly we need a costume tonight. But fear not! While normal humans panic-buy cat ears from a drugstore, we designers do what we do best: turn our professional pain into content. Here are 9 last-minute costumes for brave designers. 1. UX...

Before The Fountain Institute, there was Art School Dropout By Hannah Baker Dear Reader, In spring 2020, when the world had just gone remote, we ran a tiny experiment called Art School Dropout. It wasn’t about UX or product design. We didn’t even know that’s where we’d end up focusing yet. It was about exploring the overlap between art and design, and figuring out how to make learning online feel human, creative, and social. We weren’t thinking about building a business yet. We were just...