When Hype Comes Before User Insight by Jeff Humble Dear Reader, Have you ever seen a hyped-up product that felt worthless? Today I want to tell you a tale of two companies and how they handled user demand. One took a hype-based approach, trying to create demand, while the other achieved real demand (and hype) through user insights. Hype-First Failure: Quibi (2020) On its surface, Quibi made perfect sense to investors in 2020. The idea was to create Hollywood-quality ten-minute movies and...

Are you stuck in reactive mode? by Jeff Humble Dear Reader, Some designers spend their whole careers reacting to other people's moves. As a design manager, I remember being in this position. I had to brace myself every Monday morning for some radical change in company direction. We never knew what the new agenda would be, but we knew that it would throw our work into chaos. Sometimes, all it took was for the founder to read a single article to change the company agenda. When a competitor...

Why Your Portfolio Isn’t Working (and How to Fix It) By Hannah Baker Dear Reader, Let’s talk about a harsh truth: Your UX portfolio might be the least important thing in your job search. Yep, I said it. You spent hours making sure it showcases your best work. You structured your case studies just right. You ensured your problem statements, research insights, and solutions flowed together. And yet… hiring managers are ghosting you like a bad Hinge date. Well, the problem isn’t your...